Brian is the Support Manager at The Omni Group, and he has a bunch to say about how support — and the Support Humans — work at Omni, including how they’re involved with product decisions, and how we came to offer phone support.
DVD extras content: a video from 2006 of Brian doing the worm. Unmissable.
I’m super-excited to be doing this, partly because my co-workers at Omni are interesting, and partly because some of it may actually be useful — that is, learning how we think about UX, testing, engineering, support, and so on might be helpful for other people. That’s my hope.
Our first episode is with Kristina Sontag, Software Test Manager, and the second episode is with Curt Clifton, OmniFocus engineer. The next two episodes will feature support and UX. We’re covering all the bases. :)
I’ve done podcasts before (see Identical Cousins and The Record), so I’m not completely new to this. It’s produced by Mark Boszko, also a podcast veteran, who does The Optical, which is a must-listen for everybody who likes movies. The music is by Aaron Cherof, composer extraordinaire, and the look of the site is by Kaitlin Reiss. My favorite touch is the big “THE OMNI SHOW” title at the top — watch it as the gradient slowly changes. It’s mesmerizing.
And, of course, there are more people working on the show. Like everything else, it’s a team effort, but it goes to the theme of the show (“The Omni Show is people!”) to mention some specific individuals — and to thank them. Thank you to everyone who works on The Omni Show.